Privacy Policy

Last updated: May 4, 2026

Elite Carpet Cleaning Pros ("we," "us," or "our") operates the website elitecarpetcleaningpros.com and related social media accounts. This Privacy Policy explains how we collect, use, and protect information when you interact with our business.

1. Information We Collect

We may collect the following types of information:

• Contact information, name, phone number, email address, and service address when you request a quote or book a service.
• Payment information, processed securely through Square. We do not store card numbers.
• Usage data, pages visited, browser type, and referring URLs collected automatically via standard web analytics (e.g., Google Analytics).
• Social media interactions, comments, messages, or engagement on our Instagram, Facebook, TikTok, YouTube, and Pinterest business accounts.

2. How We Use Your Information

• To schedule, confirm, and fulfill carpet cleaning or mobile detailing appointments.
• To respond to inquiries and provide customer support.
• To send appointment reminders or follow-up communications (with your consent).
• To improve our website and marketing based on aggregate, anonymized analytics.
• To publish business-related content (before-and-after photos, service highlights) on our social media channels. We do not share customer identifying information in any published content without explicit consent.

3. Social Media & Third-Party Platforms

We operate official business accounts on Instagram, Facebook, TikTok, YouTube, and Pinterest. When you interact with those accounts, the respective platform's privacy policy also applies. We use these platforms solely to publish content about our own services and to communicate with customers and potential customers.

We use Pinterest's API to publish pins featuring our own service content to our official Elite Carpet Cleaning Pros Pinterest board. No user data is shared with or collected through Pinterest on your behalf.

4. Data Sharing

We do not sell, rent, or trade your personal information. We may share data with:

• Service providers, Square (payments), Google Analytics (website analytics), Cloudinary (media hosting). These providers have their own privacy policies.
• Legal requirements, if required by law or to protect our rights.

5. Data Retention

We retain customer records for as long as necessary to provide services and comply with applicable law. You may request deletion of your personal information by contacting us.

6. Your Rights

Depending on your location, you may have rights to access, correct, or delete personal information we hold about you. To exercise any of these rights, contact us at:

• Email: elitecarpetcleaningpros@gmail.com
• Phone: 617-855-6784

7. Cookies

Our website may use cookies for analytics and functionality. You can disable cookies in your browser settings, though some features may not work as intended.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our website or services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact:

• Elite Carpet Cleaning Pros
• Email: elitecarpetcleaningpros@gmail.com
• Phone: 617-855-6784
• Website: www.elitecarpetcleaningpros.com